Shipping Updates & Announcements
2025 Fire Season Update:
West Coast Customers
Dearest Guests,
We are closely monitoring the unprecedented wildfires currently sweeping across our home state of California, particularly in Los Angeles County. With strong winds forecasted to intensify the fires and create unpredictable evacuations, we anticipate disruptions to travel, power, and delivery timelines in several affected regions.
What to Expect:
Deliveries in impacted areas may experience delays due to hazardous conditions. Above all, safety remains our top priority.
Our Commitment to You:
We are working closely with our fulfillment teams and carriers to minimize any disruptions while ensuring the safety of all operations.
We deeply appreciate your patience and understanding as we navigate these challenging times. To our friends in LA, please take all necessary precautions: even if you haven’t been ordered to evacuate, we strongly encourage you to have a plan in place and stay informed.
Blessings,
Petals & Poison
2025 Winter Storm Update:
Central & East Coast Customers
Dearest Guests,
We are closely monitoring a significant winter storm expected to impact parts of the Central Plains and East Coast in the coming days. It is forecasted to bring heavy snowfall, ice accumulation, and strong winds, which could disrupt travel, power, and delivery timelines in several regions.
What to Expect:
Deliveries in affected areas may face delays due to hazardous conditions.
Our Commitment to You:
We are working closely with our fulfillment teams and carriers to minimize disruptions while prioritizing the safety of all operations.
We sincerely appreciate your patience and understanding as we navigate these challenges together. Please stay safe and warm!
Blessings,
Petals & Poison
2025 International Shipping available:
All International Customers are responsible for all and any duties and taxes that are required. No refunds/returns/exchanges. All sales final!
We are unable to reduce the declared value of international orders to avoid customs fees. Please note that we do not cover or assume responsibility for any customs fees applied to international orders.
If customs denies your package, please contact us for assistance—we’re happy to help! However, please be aware of your country’s rules and restrictions, as we are not responsible if customs seizes your items. Additionally, we are not liable for items returned to us due to customs restrictions or failure to pick up the package.
We aim to get all packages out within 24-48 hours of purchase. All orders (including pre-orders start processing immediately). Because of this, we can only provide cancellations in the form of shop credit ONLY.
Cancellations will receive a 100% refund in the form of shop credit, so long as your ordered items have not yet shipped. Please note that if your order has already been shipped, we unfortunately cannot cancel your order. You can apply for a shop credit refund & a return label to return your product.
In this circumstance, shipping will not be refunded. Please contact us immediately if you need your item cancelled.
We are not responsible for rejection of parcels, and will not be able to refund shipping & handling costs. Please be sure to have your paperwork in order and customs fees paid!
Petals & Poison Fashion* is WRAP and BSCI production certified, offering an inclusive size range.
*Our fashion items are shipped from our overseas facility, so we cannot offer free domestic shipping on these products. Shipping for fashion items will be charged separately. However, if your order includes other items totaling $100 or more, shipping for those items will be free. If your order does not reach the $100 minimum and includes fashion products, you may incur separate shipping charges. Please keep this in mind when placing your order!
Prayer Requests:
I also wanted to extend out the offer of prayer requests.
During this anxious and uncertain time, I want to be able to be there to pray for you and with you for the things that you need. This service doesn’t cost anything. It is just something I have always offered and have made a point to consistently and obediently reach out to those who need prayer. You don’t have to be specific, and all prayer requests will be confidential.
Thank you so much & God Bless,
Jená of Petals & Poison